FAQ

FAQ2026-11-02T02:09:02+00:00
1.What about the watts and color?2025-04-22T06:01:08+00:00

Normally we make the watts of the lights according to the market requirement.But if you need the lights with more watts,you can tell us by email.And if it is allowed that the heat of leds can go out easily,our engineers will design the lights according to your requirement.And the color of the lights can be: warm white,natural white,cool white,red,blue,green,yellow and so on.If you need special color temperature for white color,you can tell us freely.And we can make the led lights according to your color temperature.

2.What material?2025-04-22T06:01:08+00:00

We choose the led chip: Epistar or Bridgelux to make the leds.For the 1W leds,we choose the size of the chip as: 45x45mil or 35x35mil.We choose the high quality drivers for the lights.And the PFC of most drivers which are used for our lights can reach more than 0.9.We choose the aluminium material to make the outside shell of our lights.

3.Can you print my picture or logo on the products?2025-04-22T06:01:08+00:00

Yes, we can print your picture or logo on box of the led lights products,and you can offer the picture in any format made by Photoshop or Coredraw.

4.Can you sell other led lights or electronic components which are not displayed on your website?2025-04-22T06:01:08+00:00

Yes, of course.As you know,there are many factories of led lights in shenzhen city.We also cooperate with several big factories which are proffesional on the led lights field.So i think we can supply you any led lights with good price and good quality.Because we are very proffesional.

5. How do I confirm warranty and after-sales support?2026-11-02T01:34:14+00:00

Ask for the warranty period, coverage, installation conditions and after-sales procedure for the exact model and version in your quotation or order documents. A service-life figure is not a warranty period, and a statement for one model should not be applied to the whole catalogue.

For an existing order, refer to the agreed order terms. To request an after-sales review, include:

  • Your order or invoice reference, full product model and affected quantity.
  • A description of the issue, when it occurs, and clear photos or a short video if available.
  • The installation environment, power supply, wiring and control arrangement.

Contact us to confirm the review and next steps for your case. For a new project, request the warranty terms together with the product and accessory quotation.

Ask about model warranty

Or email [email protected] with the product link or full model number.

6. Which product documents can I request?2026-11-02T01:38:08+00:00

Request the current datasheet, dimensions or drawing, and applicable CE/RoHS documentation for the exact product model and version you intend to buy. Tell us the destination country and any project documentation requirements so availability can be checked with the quotation.

  • LED strips and Neon Flex: include the product link, voltage, colour/CCT, dimensions and required protection version.
  • Power supplies: include the full part number and suffix, such as the complete MEAN WELL model, together with the intended load and controls.
  • Profiles and accessories: include the section or part number, required dimensions, cover/connector choice and matching light source.

Ask us to identify which documents cover the quoted version. A document for a different product or model is not a substitute. When a file is not published on the product page, use its “Request datasheet & drawing” link or send the model details below.

Browse LED strips, Neon Flex, MEAN WELL power supplies and aluminum profiles.

Request model documents

Or email [email protected] with the product link or full model number.

7. What is the minimum order quantity?2026-11-02T01:42:58+00:00

Send the exact model and tell us whether you need a sample, a trial order or a bulk quotation. Ask us to confirm the minimum order quantity and packing unit for each quoted item rather than applying one quantity to every product.

  • LED strips and Neon Flex: specify total metres, length per run or roll, voltage, colour/CCT and protection version.
  • Power supplies and accessories: provide full part numbers and the quantity of each item.
  • Aluminum profiles: include the section, required lengths, diffuser and mounting parts.
  • Custom requirements: describe cutting, cables, finish or packaging so their quantity requirements can be checked.

Request samples and bulk quantities separately. The quotation should identify the order unit (metres, rolls, pieces or sets), minimum quantity, sample costs where applicable and any packing requirements.

Request a sample or MOQ quote

Or email [email protected] with the product link or full model number.

8.How do I order?2026-11-01T04:23:41+00:00

Send your product model or project drawing, quantities, destination country and required delivery date through our contact form or email [email protected].

WhatsApp: +86-13570802455
Phone: +86-13570802455.

We will review your requirements and confirm the product and accessory list, specification, availability and order terms with the quotation.

9.How do I pay?2025-04-22T06:01:08+00:00

Please transfer the payment from your bank to our bank account(T/T) .And you can also pay your money by western union or paypal.

10.How do you start the order?2025-04-22T06:01:08+00:00

We will start your order after receiving the deposit which is 50% of total payment.When we finish making your goods, we will email you the pictures for your confirmation. We will send the goods to you after receiving the balance payment.

If the order is urgent, you’d better pay 100% in advance.

11. How do I confirm availability and lead time?2026-11-02T01:57:10+00:00

Ask for availability and a model-specific production or dispatch estimate before confirming the order. Include the product links or full part numbers, quantities, required versions and target arrival date.

  • Identify whether the request is for samples, a trial order or bulk supply.
  • List any custom length, colour/CCT, cable, profile finish or packaging requirements.
  • Send drawings or a bill of materials when several lighting, power and mounting parts need to be reviewed together.
  • Provide the destination country and tell us which items or dates are critical.

Production, dispatch and transit are separate stages. Confirm the proposed schedule and any specification, sample or order-approval steps with the quotation; a general catalogue estimate is not a confirmed arrival date.

Check availability and schedule

Or email [email protected] with the product link or full model number.

12. How do I request a shipping quote?2026-11-02T02:02:04+00:00

Send your destination country and postal code, product list, quantities and required arrival date. Ask for suitable courier, air or sea options for the actual order, with the freight cost and estimated transit time stated separately from production or dispatch.

  • Strips and Neon Flex: provide total metres, roll or segment lengths and required packing.
  • Aluminum profiles: include each required length and quantity so package dimensions can be checked.
  • Power supplies and accessories: include the full models and quantities in the same parts list.
  • Delivery requirements: tell us any site receiving restrictions, urgent items or preferred shipping method.

Ask the quotation to confirm the proposed route, packing, shipping terms and responsibilities. Transit estimates depend on the shipment and destination; confirm customs and final-delivery arrangements before ordering.

Request order and freight options

Or email [email protected] with the product link or full model number.

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